Expert & Your Home Warranty
Needing some work done that is still under warranty? We want to help in every way possible. Be aware of your responsibilities as the homeowner moving forward with your claim!
Familiarize Yourself with your Home Warranty Policy.
Our technicians may be Experts, but they weren’t involved with selling this policy, nor do they have access to it.
It is your responsibly as the homeowner to communicate with the home warranty company to place a claim or dispute coverage.
SO HOW DOES IT WORK?
- Call Your Home Warranty Company
- Work Order Is Created
- Work Order Is Sent To Expert
- Expert Service!
Helpful Hints
Remember to Read Your Policy
Because we do not have access to your policy, there is only so much we can do for you!
Being familiar with your policy is critical.
Do not be surprised if your technician has to call to ask questions about your policy. We want to make sure everything is perfect.
Is it a Repair or Replacement
Your home warranty company is primarily a repair company, not a replacement company. They will make every effort to repair or replace parts, rather than replacing large appliances.
If your repair is only partially covered, there may be additional fees through your home warranty company.
What if Your Claim is Denied
Unfortunately, there are situations in which your claim will be denied. If this is the case, we can still help you!
We have discounts and financing options available!
You deserve peace of mind, and to have it done right the first time.
Typically not Covered in Plumbing
- Code required modifications
- Thermal expansion
- Missing parts and pieces
- Improper installation or repair
- Permits
- Failures caused by secondary damage
- Items that are under manufacture warranty
- Detectable pre-existing conditions
- Misuse, abuse, or mistreatment
- Accidents, fire, freezing, water damage, electrical failure or surge, or excessive or inadequate
water pressure - Natural disasters
- A manufacturer’s improper design, improper
materials or formulations, a defective manufacturing process, or other manufacturing
defects - Routine Maintenance or Cleaning
- Line or drain resizing
- Water heater capacity
- Modification to make new water heaters fit
such as drain lines, electrical, gas piping, water
line and lead free shut-offs - Drain line stoppages from tree roots and
foreign debris - Drain or water line repairs outside of the foundation of the home
Typically not Covered in HVAC
- Code required modifications
- Refrigerant line sets
- Modifications to fit new HVAC equipment
- Plenums, duct modifications
- Flue Piping
- Manufacturing defects
- Flue liners
- Permits
- Secondary damage failures
- Items that are under manufacture warranty
- Detectable pre-existing conditions
- Misuse, abuse, or mistreatment
- Accidents, fire, freezing, water damage,
electrical failure or surge, or excessive or
inadequate water pressure - Missing Parts
- Natural disasters
- Routine Maintenance or cleanings
- Duct Resizing